Pep Boys Auto Service & Tires

Chris Imus 3 months ago

I purchased some Pirelli tires and RTX R-SPEC rims with tire pressure sensors and they got me in and out promptly. These guys know what they’re doing and very knowledgeable. Absolute great service.

Kristina Polino 3 months ago

My appointment today was for 9 am for an oil change, inspection, and tire rotation. I was there waiting for 2 and a half hours. When I brought my vehicle in for the appointment, they told me it should be about 30 to 40 minutes. The mechanic at least acknowledged to the guys at the front desk that I had been waiting a long time. I never received an apology or an explanation as to why it took so long. I'm trying to understand how this happened when my inspection receipt was time stamped at 9:29 AM. The services still cost me $131 and 2 and a half hours of my life. This is extremely unacceptable.

Keith Gray 5 months ago

0 stars. If there was a rating lower than zero they would've earned it. I've been to this location 3 seperate times because it's close to home. I've never been out in less than 3 hours, regardless the job. Each time in I've witnessed multiple people complain about the long wait. On this particular occasion I was there to get 4 new tires, should be quick. 3 hours later I'm finally leaving. After a brief drive I realized they forgot to put air in one of the tires, 9 psi. Reluctantly i filled it but now the car shakes significantly when over 40mph. When I called about the issue I was told (at 445) that all the mechanics leave at 5pm not 7 when the shop closes (which I later confirmed was a lie). When I asked to speak to a manager they declined. Still no resolution. Beware.

andrew capillo Edited 3 months ago

DO. NOT. COME. HERE!!! I recently went to this location to have some preventative maintenence on my timing belt and some needed updates to my headlights done to my car. I had picked up a rental for the week because it was cheaper and to give them ample time to complete the scope of work. When i called in later that week to check progress i was told the belt was done and they were working on the headlights. The car would definitely be done later that evening and ready for Friday. I called Friday and they said that the headlights were done but they were working on the belt and that it would be ready Saturday. I informed them i was at the end of my rental so this delay was gonna force me to extend my rental which i did. I called again and they needed to extend again. I had to extend my rental AGAIN. When i finally got my car back the manager DID give me a break on the bill considering the inconvience around the repair. When i finally did get my car back at pickup the guy told me that the ABS light on the dash was on but would clear after a few miles, and gave me a discount considering the inconvienence. I took his word, and was initially appreciative of the amendment. No longer. That

Debbie DeBalski 8 months ago

They charged me for installation on my recent tire purchase in error. When I made them aware of the error they quickly refunded me no questions asked. The service manager (Spencer and Zack) were very courteous and professional during this whole matter. I have had my vehicles serviced at this location a few times and their customer service has always been excellent.